About Auto Giant

Terms of Service

OVERVIEW

This website is operated by Auto Giant Pty Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Auto Giant Pty Ltd. Auto Giant offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Return Policy

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and Services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Auto Giant Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Auto Giant Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly, we may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at reception@autogiant.com.au.

Our contact information is posted below:

Auto Giant Pty Ltd

7/23 Doherty Street, Brendale QLD 4500, Australia

07 3881 2900

ACN: 115 531 647

ABN: 51 112 531 647

Privacy Policy

Contact

If you have any questions, require further information about our privacy practices, or need to file a complaint, please reach out to us via email at reception@autogiant.com.au or by mail using the following details:

PO Box 5765, Brendale QLD 4500, Australia

Collecting Personal Information

When you interact with Auto Giant, we gather specific information about your device, your interactions with our website, and data necessary for processing your purchases. Additionally, we might collect additional details when you contact us for customer support. In this Privacy Policy, we refer to any information related to a discernible individual as "Personal Information." Refer to the list below for insight into the Personal Information we collect and the reasons behind it.

Device Information

Purpose of Collection: To accurately load our website for you and perform analytical assessments on site usage for optimization.

Source of Collection: Automatically collected using cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purpose: Shared with our integrated systems like Eclipse DMS and HubSpot.

Personal Information Collected: Version of web browser, IP address, time zone, cookie data, viewed sites or products, search queries, and site interaction details.

Order Information

Purpose of Collection: To fulfill our contractual obligation, process payments, organize shipping, provide invoices, manage orders, and communicate relevant information about products or services.

Source of Collection: Directly collected from you.

Disclosure for Business Purpose: Shared with our integrated systems like Eclipse DMS and HubSpot, payment gateways, shipping and fulfillment applications.

Personal Information Collected: Name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose of Collection: To provide customer support.

Source of Collection: Collected from you.

Disclosure for Business Purpose: Shared with relevant vendors used for customer support.

Personal Information Collected: Any additional information you provide, such as offline data or purchased marketing data/lists.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For instance:

  • We engage relevant service providers to power our online store and process payments.
  • We may share your Personal Information to comply with applicable laws, respond to legal requests, and protect our rights. We also use integrated systems to enhance our services.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Behavioural Advertising

We engage in behavioural advertising to enhance your experience and provide you with targeted advertisements that align with your interests. We may use the following services for this purpose:

  • Facebook: We may use Facebook's advertising platform to show you relevant ads. You can adjust your ad preferences on Facebook by visiting https://www.facebook.com/settings/?tab=ads.
  • Google Analytics: We use Google Analytics to understand how our customers use the site. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • HubSpot: We utilize HubSpot for marketing and communication purposes. You can manage your communication preferences and opt-out of certain communications by following the instructions in the emails you receive.

Cookies

A cookie is a small data file that is downloaded to your computer or device when you visit our website. We use various cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by remembering your actions and preferences, making your interaction with our site more efficient.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, you can refer to your browser’s help file or visit sites like www.allaboutcookies.org.

Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Complaints

If you are not satisfied with our response or handling of your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is the independent authority in charge of overseeing and enforcing privacy and data protection laws in Australia.

You can contact the OAIC in the following ways:

Website: https://www.oaic.gov.au/

Phone: 1300 363 992 (for calls within Australia)

Email: enquiries@oaic.gov.au

Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001, Australia

Last updated: 9 August 2023

Return/Refund Policy

At Auto Giant, we value your satisfaction and aim to provide a hassle-free returns and refund process. Please read the following policy to understand how returns, refunds, and cancellations are handled:

30-Day Return Policy:

We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must meet the following criteria:

  • It should be in the same condition as received, unused, with all original tags attached.
  • It should be returned in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return:

To initiate a return, please contact us at reception@autogiant.com.au. Our customer service team will guide you through the return process. Please note that all returns must be sent to the address provided by our team. We will not accept items returned without prior authorisation.

Cancellation Policy for Fitment:

If purchased your product with fitment included and need to cancel or reschedule, please notify us at least 48 hours before the appointment. Late cancellations may incur a fee.

Cancellation Due to Australian Stock Shortages:

In the event that an item becomes unavailable due to Australian stock shortages, we will promptly notify you of the situation. You will have the option to wait for the item to become available, select an alternative product, or receive a full refund.

Damages and Issues:

Inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. We will assess the issue and take appropriate action to resolve it.

Exceptions and Non-Returnable Items:

Certain items cannot be returned, including:

  • Custom products, special orders, or personalized items.

Feel free to contact us if you have questions about specific items before making a purchase.

Please note that sale items and gift cards are not eligible for returns.

Exchanges:

If you wish to exchange an item, the quickest method is to return the item following our return process, and then make a separate purchase for the desired item.

Refunds:

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at reception@autogiant.com.au.

Last updated: 9 August 2023

Shipping and Delivery Policy

Thank you for choosing Auto Giant! We're dedicated to providing you with a seamless shopping experience. Please take a moment to review our shipping and delivery policy to understand how we fulfill and deliver your orders.

Shipping Methods and Timelines:

Items In Stock with Same-Day Pickup:

For items marked as "In Stock," you have the option for same-day pickup from our Brendale Service Centre. Once your order is confirmed, you can pick up your items on the same day during our operating hours which are 8:30am to 5pm Monday to Friday.

Items In Stock Requiring Fitment:

If you've ordered items in stock that require fitment, our service team will promptly get in touch with you to arrange a suitable time for fitment. Our team will ensure a convenient schedule for you to have the items professionally fitted.

Items Available to Order:

Items labelled as "Order Now " typically have a lead time of 3-5 business days. Our team will process your order promptly, and once the items are ready, we will contact you within 24 hours to arrange a fitting appointment if you've opted for fitment.

Fitment Arrangements:

Our service team is dedicated to ensuring that your items are fitted correctly and at your convenience. When fitment is required, we will contact you to coordinate the best time for fitment based on your availability.

Tracking and Notification:

An email will be sent to you when your order is dispatched for delivery. This email will include your tracking number, allowing you to monitor the progress of your delivery.

We use Australia Post for shipping, and your tracking number can be used on their website to track your order's journey.

Freight Costs:

Freight costs are stated at the time of checkout. This ensures transparency and provides you with an accurate understanding of the shipping charges associated with your order.

Important Notes:

All lead times mentioned are estimates and may vary based on factors beyond our control.

Our team will make every effort to keep you informed about the progress of your order, fitment arrangements, and shipping details.

For orders involving fitment, please ensure that you provide accurate contact information so our service team can reach out to you promptly.

If you have any questions or need further assistance regarding our shipping and delivery process, please don't hesitate to contact our customer support team 07 3881 2900 or reception@autogiant.com.au.

Thank you for shopping with us!

Last updated: 9 August 2023