Demystifying Dealerships and Car Warranties

Are you under the impression that servicing your car outside the dealership might void your warranty? Let's debunk that myth. At Auto Giant, we're here to assure you that choosing us as your independent mechanic won't jeopardize your New Car or Manufacturer's Warranty.

Myth Busted: Independent Servicing Doesn't Void Your Warranty

"You're legally entitled to shop around for the best servicing deal without voiding your manufacturer's warranty" (ACCC,2017)

There’s a common misconception that to keep your new car warranty valid, you must have all servicing performed exclusively at a dealership. However, this is not the case. According to the Australian Competition and Consumer Commission (ACCC), your vehicle’s warranty remains valid even if you choose to have your servicing done elsewhere, provided certain conditions are met. Here’s what you need to know:

• Freedom of Choice: The ACCC confirms that you have the freedom to choose where your vehicle is serviced. You are not required to go to a dealership; a trusted, RACQ Approved service centre like Auto Giant can handle your servicing needs without affecting your warranty.

• Adhering to Specifications: Maintaining your warranty hinges on whether servicing aligns with the manufacturer’s specifications. At Auto Giant, we meticulously follow these guidelines, using only genuine or high-quality parts to ensure your warranty remains intact.

• Qualified Technicians: Your vehicle’s servicing needs to be performed by qualified mechanical staff. Our experienced team at Auto Giant meets these qualifications, ensuring your vehicle receives quality workmanship from skilled professionals.

• No Additional Costs: Dealerships often use warranty conditions to justify higher servicing costs. At Auto Giant, we offer competitive pricing and provide a clear, upfront cost estimate. We’ll only proceed with additional work once you give us the green light, so you can be confident that there will be no unexpected costs or surprises.

The Auto Giant Advantage: Genuine Parts and Comprehensive Service

At Auto Giant, we provide a one-stop solution for all your car care needs, making maintenance and repairs straightforward and hassle-free. From routine servicing to complex repairs, including air suspension and more, our skilled technicians have you covered. We maintain your warranty and enhance your driving experience by using genuine parts and adhering to manufacturer specifications. Plus, we stamp your logbook after every service, ensuring you have a complete maintenance history just like the dealership. Experience the convenience and quality of having it all handled under one roof—The Best in One Place.

Peace of Mind Beyond the Dealership: Warranty-Backed Services

Every service and repair at Auto Giant comes with a warranty. We stand behind our work with a commitment to replace or repair any defective services or goods at no extra charge during the first 12 months or 20,000 kilometers from the completion date, whichever comes first. This warranty-backed approach offers you additional peace of mind.

No Limits on Service: Beyond the Age and Kilometers

We are equipped to handle vehicles of all ages and mileage. Our services extend to cars, trucks, caravans, and trailers, ensuring that your entire fleet receives the highest level of care regardless of its condition.

Your Journey, Our Journey

At Auto Giant, your journey's smooth and safe ride is our top priority. So if you are looking for a trusted partner for servicing and repairs, discover the Auto Giant advantage. Explore our Regular Maintenance & Genuine Parts blogs to delve into importance of regular maintenance servicing, along with genuine parts in enhancing your vehicle's performance.